Help Center
Frequently Asked Questions
Do you have questions about our offers or how Deuctshe-Finance-Group works? The answers are probably here.
01 About Us
Who is Deuctshe-Finance-Group?
We are a next-generation financial services platform. Unlike traditional banks, we use technology to simplify and speed up access to credit for individuals and professionals.
Is my data secure?
Absolutely. Security is our top priority. We use 256-bit SSL encryption (the same as major banks) to protect all information you transmit to us. Your data is never sold to third parties.
02 My Loan Application
What documents are required?
For a quick answer, prepare: a valid ID, your last 3 pay slips (or balance sheets for pros), proof of address less than 3 months old, and bank details.
How long to get an answer?
You get an immediate principle answer at the end of the online simulation. Once your complete file is sent, you receive a final answer within 24 to 48 business hours.
Is the offered rate fixed?
Yes. At Deuctshe-Finance-Group, we only offer fixed rates. Your monthly payment is known in advance and will never change throughout the repayment period.
03 Repayment
Can I repay my loan early?
Absolutely. In accordance with the law, you can repay all or part of your loan before the scheduled end date. Simply contact our customer service to know the exact terms according to your contract.
What to do in case of payment difficulty?
The important thing is not to remain alone. Contact us immediately by phone at +49 167 843 642 05 or via the contact form. Together we will look for a solution (deadline extension, modulation) adapted to your situation.
Didn't find your answer?
Our advisors are available to answer all your specific questions. Do not hesitate to write to us.